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FAQ of China Hotels Reservation

How to find a hotel on our website?
Can I make a reservation for someone else?
Can I book a hotel that is not included in your website?
Is there any reservation number from your company?
How to check in when I arrive in hotel?
When credit card information is needed.
Particular case when check in hotel in China
Please explain the room type
Does marriage certificate necessary when couple checks in?
Can I specify my special need when i make the reservation?
Can I make reservation by phone or fax?
Why you need my flight information if I cannot check in hotel before 18:00?
Can I call hotel directly to make room reservation?
What the room rate include
How long time in advance can I make hotel reservation?
How long time you can confirm my reservation?
How could I know my reservation has been confirmed?
Is it safe to guarantee the reservation with my credit card?
How to cancel or change my reservation?
How do I get to the hotel?
Can you arrange airport transfer?
What is the best check in and check out time?


How to find a hotel on our website:
- Find all cities that we are offering china hotels reservation service: http://www.chinatravelkey.com/chinahotel.htm
- Click the city you will visit.
- You will find all hotels is listed according to location and level (star).

Can I make a reservation for someone else?
Yes, you can book a hotel for someone else.

Can I book a hotel that is not included in your website?
yes, you can. Please send the requested information on each hotel page including hotel name, check

Is there any reservation number from your company?
We will send you a confirmation number (included in the confirmation email) after you make a room reservation from our website. This number is only for tracking your reservation in the system of our company instead of hotel. So please inform us this confirmation number when you call or email our company. And please provide your name when you call hotel reception to check your reservation via phone.

How to check in when I arrive in hotel?
Please show your passport to the reception when you check in the hotel (or check your reservation in advance). Reception will find the reservation under your name. Usually, you need pay the reception some deposit. This deposit will be returned to you when you check out. For sure your personal expense will be deducted from the deposit, such as long-distance call, mini-bar expense¡­

When credit card information is needed.
Usually, Credit card information is not necessary unless you can not check in hotel before 17:00. Some hotel also need credit card information during peak season, especially the hotel in Hong Kong. Your credit card information will be kept as secret.

Particular case when check in hotel in China
First, you need pay some deposit to reception upon check in. But don¡¯t worry, the deposit will be returned to you when you check out. For sure you personal expense will be deducted from the deposit, such as long-distance call, mini-bar expense¡­
Few hotels need city construction tax. The cost is 6 RMB or 8 RMB per person.

Please explain the room type
Single room: Room with one single bed (around 1.2 to 1.4 meters wide) accommodating one person.
Double room: Room with one double bed (big bed around 1.8 meters wide) for two persons.
Twin room: Room with two single beds for two persons.
Suite: Room with both living room and bedroom.

Does marriage certificate necessary when couple checks in?
Marriage certification is not necessary if both travelers are foreign guests. Marriage certificate is necessary if one is foreign and other is foreign guest.

Can I specify my special need when i make the reservation?
Yes, for sure. Please let us know your special need such as smoking room or Non-smoking room, king-sized bed or twin beds, etc.

Can I make reservation by phone or fax?
Yes, you can. Please provide the requested information when you call or send fax. Then we will arrange your room according to your request.

Why you need my flight information if I cannot check in hotel before 18:00?
Usually, the hotel reservation will only be kept till 18:00. We will forward your flight information to hotel, and then the hotel will extend your check in time after 18:00. Some time, hotel will need your credit card information if you cannot check in before 18:00.

Can I call hotel directly to make room reservation?
Yes, you can call hotel directly. But the price is higher if you book the room from hotel directly. We suggest you to make reservation from Chinatravelkey.com. We have good cooperation with hotels. At the same time, we make thousands of reservation with hotel every month; so we can get a better price.

What the room rate include?
Room rate is based on per room per night.
Taxes: included.
Extra bed: need extra cost if you need.
Breakfast: please see the specified price rule.

How long time in advance can I make hotel reservation?
Hotel reservation can be made several months to a few hours before you check in time. We suggest you to make China hotel reservation one month to two month in advance. You should make reservation more earlier for the room during China holiday such as Chinese Lunar New year, Holiday of May 1 to May7, holiday of October 1 to October 7. Note: The hotel in Guanzhou is not easy to make reservation during Canton Fairs (Apr 14-30; Oct 14-31).

How long time you can confirm my reservation?
Usually we will confirm your reservation within 1 to 24 hours. Usually, we can confirm your reservation within 3 hours if you submit the reservation between 09:00 to 18:00 (Beijing Time).

How could I know my reservation has been confirmed?
We will send you confirmation once we arranged room for you. Then you can call the hotel reception directly and find your reservation under your name.

Is it safe to guarantee the reservation with my credit card?
For security reason, we suggest you send us you credit card information by fax. Then your credit card information will be secretly kept. You may just pay the hotel reception directly.

How to cancel or change my reservation?
There is a confirmation number in each confirmation email. Please inform the confirmation number to the staff who had confirmed your hotel room. Then the staff will make the cancellation or change according to your request.

How do I get to the hotel?
We provide hotel name, address, phone number of the hotel in each confirmation email. At the same time, we will provide a link point to a Chinese address of the hotel (in Jpeg file). You may print the Chinese address and show it to a taxi driver.

Can you arrange airport transfer?
Yes, we can arrange the airport transfer, from airport to hotel or from hotel to airport. This service needs extra fee. We will inform you the cost if you need the service after the hotel room confirmed.

What is the best check in and check out time?
Usually, you are supposed to check in after 14:00 and check out before 12:00 at noon. Please let us know if you need earlier check in or later check out. We will forward you message to hotel in advance. Sometimes, late check out may cause extra cost.


 
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